Delivery

COVID-19 Delivery Update:

Due to the current situation, there are significant impacts on our couriers ability to maintain all our usual delivery service levels. We will continue to send all orders placed before cut-off on the same day with an aim to be with you the following day. Our couriers will seek to ensure ‘best endeavours’ to maintain service levels where they can.

Local delivery to the Bishop’s Stortford area is currently available on all orders as required. Please leave a note on your order to confirm you would like this delivered. If you are self isolating please let us know and we can call you when at your home and move back to allow you to accept the order.

If you are unsure please do contact us via LiveChat, telephone or email. Thank you for supporting a small independent business by shopping at Twisted Cellar.

Signed, sealed and sipped…

Our deliveries are now made by Parcelforce. When your order has been dispatched, you will receive an email to confirm that your order is on its way from Parcelforce.

During busy periods this email might not reach your inbox until late. You  can track your parcel, using the information sent in their confirmation email, here.

Where do you think you’re going?

We will deliver to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish islands, the Isle of Man and the Scilly Isles).

Unfortunately, we are currently unable to deliver to any Channel Island addresses including all postcodes prefixed with JE or GY.

Next day delivery, it’s standard.

We offer a next day delivery service as standard on all orders placed before 1pm.

Our  current delivery charges are:

Under £80: £7.50 (Standard Next Day)

Over £80: Free of Charge  (Monday to Friday)

Guaranteed Saturday Delivery: £10

Please note, we try our darn hardest to meet delivery times. There may be occasional delays which are out of our control.  Our Delivery Partners may  encounter delays because of things like postal/carrier delays, traffic delays, logistics, bad weather or if our Delivery Partners are unable to access the delivery address). We will not be held liable for any delays or failure to comply with our obligations if the delay or failure arises from any causes beyond ours and our Delivery Partners’ reasonable control. We will try to keep you updated and you should be able to track your parcel’s progress throughout its journey to you. If you have any questions please email: info@twistedcellar.co.uk.

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