Delivery

COVID-19 Delivery Update:

Due to the current situation, there are significant impacts on our couriers ability to maintain all our usual delivery service levels. We will continue to send all orders placed before cut-off on the same day with an aim to be with you the following day. Our couriers will seek to ensure ‘best endeavours’ to maintain service levels where they can. Please monitor tracking sent by our couriers.

Local Click and Collect is also available on all orders between the hours of 12pm and 5pm at our Bishop’s Stortford shop, Thursday to Sunday. Please ensure you bring your order confirmation and ID with you to collect.

If you are unsure please do contact us via LiveChat, telephone or email. Thank you for supporting a small independent business by shopping at Twisted Cellar.

Signed, sealed and sipped…

Our deliveries are made by Parcelforce or FedEx. When your order has been dispatched, you will receive an email to confirm that your order is on its way from Parcelforce or FedEx.

During busy periods this email might not reach your inbox until late. You  can track your parcel, using the information sent in their confirmation email or text.

Where do you think you’re going?

We will deliver to anywhere in Mainland United Kingdom.

Unfortunately, we are currently unable to deliver to the Isle of Man and any postcodes with the prefix IM, any Channel Island addresses including all postcodes prefixed with JE or GY.

In certain cases we may still be able to assist and encourage you to contact our Hydrators to see if we can help unite you with your bottles!

Next day delivery, it’s standard.

We offer a next working day delivery service as standard on all orders placed before 2pm.

Our  current delivery charges are:

Under £80: £8.50 (Standard Next Day)

Over £80: Free of Charge  (Monday to Friday)

Local Same Day: This option is currently suspended. Local customers can benefit from our next day delivery options and free Click and Collect from our Bishop’s Stortford shop.

Tracked Saturday Delivery: £14.95

Please note, we try our darn hardest to meet delivery times. There may be occasional delays which are out of our control.  Our Delivery Partners may  encounter delays because of things like postal/carrier delays, traffic delays, logistics, bad weather or if our Delivery Partners are unable to access the delivery address). We will not be held liable for any delays or failure to comply with our obligations if the delay or failure arises from any causes beyond ours and our Delivery Partners’ reasonable control. We will try to keep you updated and you should be able to track your parcel’s progress throughout its journey to you. If you have any questions please email: info@twistedcellar.co.uk.

I’m missing a  box…

We dispatch all orders together but sometimes they get split up in the sorting process at the delivery depot. Please check the tracking that was sent to you and allow 24 hours for your missing parcel to arrive. Should you not receive your parcel please contact the depot listed on your tracking or let us know and we can speak to the courier on your behalf.

In the unlikely event that your items are misplaced on their way to you, we will ensure a replacement is sent directly to you, if available. Please contact us within 24-48 hours of receiving your order to discuss this.

Whilst we package our items carefully, breakages can happen. In the very unlikely event of any damage to your items please contact us as soon as possible. Please include as much information as possible. We may also require photographs of any damage including the packaging .

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