Customer Services

  • Faqs
  • Contact Us


Where do you deliver to?

We can deliver wine to any UK address, excluding the Channel Islands.

Why do you only offer next day delivery?

Next Day Delivery ensures your parcel passes through our network as quickly as possible to limit and damages to your order.

How long does delivery take?

Our standard delivery service is next day (Monday to Friday) to most UK addresses, when you order before 3pm.

How much is shipping?

Please enter your shipping details at checkout to calculate the shipping charge for your order.

What is cut off time for next day delivery?

There is a 3pm cut off for next day delivery (excluding Saturdays and Sundays). The next day service is for delivery the next working day.

When can I expect to receive my order?

We always aim to have your order to you the next working day if you selected our Standard Delivery option. Please keep an eye on your emails for any tracking or email updates regarding your order.


My items are faulty or damaged, what should I do?

Please contact us via email or telephone to discuss returning your order for exchange or a refund.

I am unhappy with my order, how can I return it?

Please contact us via email or telephone to discuss returning your order for exchange or a refund. Please note we are unable to cover return postage and are not responsible for any loss or damage to the items in transit back to us.

How long does it take to process a refund?

Refunds will be processed within 48 hours of receiving the return.

Canceling orders

I want to cancel my order, how can I do this?

Please email or call us on 01920 449658 Monday to Friday 10am to 4pm.

How long do I have to cancel my order?

Our usual delivery service is standard next working day, so if already shipped, please contact us to arrange a full refund or exchange.

Have a question or just fancy a chinwag? Pop your information in the boxes below and we will get back to you as soon as possible. If your enquiry is urgent please call us on 01279 504500.

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