Customer Services

Delivery

Where do you deliver to?

We can deliver wine to any UK address, excluding the Channel Islands.

 

How long does delivery take?

Our standard delivery service is next day (Monday to Friday) to most UK addresses, when you order before 1pm.

 

How much is shipping?

The delivery charge is £7.50 or it’s free if you spend over £100. We also offer delivery on Saturday for £10.00.

 

What is cut off time for next day derlivery?

1pm cut off for next day delivery (excluding Saturdays and Sundays)

 

When can I expect to receive my order?

Standard next working day with an option for Saturday.

Returns

Can I return an order?

Yes, absolutely

 

How can I return my order?

Please contact us to arrange return

 

How long does it take to process a refund?

Refunds will be processed within 48 hours of receiving the return

Canceling orders

Can I cancel my order

Yes, absolutely

 

How can I cancel my order?

Email info@twistedcellar.co.uk or call 01279 504500

 

How long do I have to cancel my order?

Usual delivery service is standard next working day, so if already shipped, return for a full refund or exchange.

Get in touch if you want to talk about wine or gin or anything else but mainly wine, we love talking about wine. Ask us anything about wine, go on.