Customer Services

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Delivery

Where do you deliver to?

We can deliver wine to any UK address, excluding the Channel Islands.

How long does delivery take?

Our standard delivery service is next day (Monday to Friday) to most UK addresses, when you order before 1pm.

How much is shipping?

The delivery charge is £7.50 or it’s free if you spend over £100. We also offer delivery on Saturday for £10.00.

What is cut off time for next day delivery?

1pm cut off for next day delivery (excluding Saturdays and Sundays).

When can I expect to receive my order?

We always aim to have your order to you the next working day if you selected our Standard Delivery option. Please keep an eye on your emails for any tracking or email updates regarding your order.

Returns

My items are faulty or damaged, what should I do?

Please contact us via email or telephone to discuss returning your order for exchange or a refund.

I am unhappy with my order, how can I return it?

Please contact us via email or telephone to discuss returning your order for exchange or a refund. Please note we are unable to cover return postage and are not responsible for any loss or damage to the items in transit back to us.

How long does it take to process a refund?

Refunds will be processed within 48 hours of receiving the return.

Canceling orders

I want to cancel my order, how can I do this?

Please email info@twistedcellar.co.uk or call 01279 504500 to cancel your order.

How long do I have to cancel my order?

Our usual delivery service is standard next working day, so if already shipped, please contact us to arrange a full refund or exchange.

Have a question or just fancy a chinwag? Pop your information in the boxes below and we will get back to you as soon as possible. If your enquiry is urgent please call us on 01279 504500.

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